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Terms & Conditions


Please note that when you engage with Bianca O'Neill Jewellery through, you are agreeing to and are bound by our Terms and Conditions. It is essential to carefully read and understand these Terms and Conditions before making any purchases or bookings on our website. All transactions are subject to these Terms and Conditions, and we recommend saving or printing a copy for future reference.

We reserve the right to modify these terms and conditions at any time. Any such changes will become effective immediately upon being posted on the website. It is your responsibility to review the Terms and Conditions each time you use our website, and your continued use will indicate acceptance of the latest terms and conditions.

The content on is provided for general use and informational purposes. We reserve the right to update or change our content without notice. Bianca O'Neill Jewellery is not liable for any reliance on the website's content or for any interruptions or unavailability of the website.


Payments for products and services offered by Bianca O'Neill Jewellery are processed securely through our payment provider. We do not store any credit or debit card information on our servers. All payment transactions are encrypted using SSL (Secure Sockets Layer) technology for your security and peace of mind.

If you prefer to pay by cash or direct bank transfer, please contact us via email to arrange an alternative payment method. We are happy to accommodate where possible these payment options upon request.


All content, images, designs, and materials on are the intellectual property of Bianca O'Neill Jewellery, unless otherwise stated. These materials are protected by copyright laws. Unauthorised use, reproduction, distribution, or modification of any content from this website is strictly prohibited.

Users of this website are permitted to view, download, and print content for personal, non-commercial use only. Any other use of the materials on this website, including but not limited to reproduction, distribution, modification, display, or transmission, without the prior written permission of Bianca O'Neill Jewellery, is prohibited.

All trademarks, logos, and service marks displayed on this website are registered and unregistered trademarks of Bianca O'Neill Jewellery. Use of these trademarks is strictly prohibited without the express written consent of Bianca O'Neill Jewellery.

If you believe that any content on this website infringes upon your copyright or intellectual property rights, please contact us immediately so that we may take appropriate action.

Bespoke Commissions

Payment of the deposit for bespoke commissions indicates acceptance of these terms:

The commission process starts with an initial consultation to discuss your requirements and preferences. Once we have a clear understanding, we will create a design proposal for your approval. This proposal will always include a sketch, an estimated timeline for completion, an estimated cost, and any additional information required.

A 50% non-refundable deposit is required to secure your commission once the final design is agreed upon. This deposit allows us to begin work on your bespoke piece. The remaining 50% balance, along with any additional costs for modifications or changes, is due upon completion of the piece.

Please note that the quotes we provide are estimates based on the information available at the time. These quotes can be subject to change for reasons such as unexpected additional time required, issues relating to refining customers own metals, or additional requests or modifications. We reserve the right to refuse modifications that significantly deviate from the original agreed-upon design. What constitutes a significant change will be determined by Bianca O'Neill Jewellery.

Customers own stones can be included in bespoke designs. While every effort will be made to ensure your stones are protected while in our possession, we do not take responsibility for accidental damage, and or loss of stones. 

Once the piece is completed and the final payment is made, you will become the owner of the bespoke jewellery only. Bianca O'Neill Jewellery retains the copyright of the design and may use images of the piece for marketing and promotional purposes unless otherwise agreed upon.

Cancellations made after the design approval and commencement of work will result in forfeiture of the 50% non-refundable deposit. As each piece is custom-made to your specifications, we cannot offer refunds once work has begun. Bianca O'Neill Jewellery does not accept returns on bespoke work.

Proper care and maintenance are essential to ensure the longevity and beauty of your jewellery. Sterling silver will be susceptible to tarnish. Bianca O'Neill Jewellery can offer re-finishing and re-polishing services should these be desired, but will incur additional charges. 

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